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Competitive Advantages

for Banking & Financial Services

Our vision about banking global trends

to allow and support your digital transition

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Time to rethink the definition of banking

In a complex and competitive post-COVID-19 landscape, Banks and Financial Institutions are facing internal and external challenges and data is slowly turning into a critical asset.


Digital Transformation initiatives, aimed at delivering innovative and people-centric solutions, will be pivotal for Banks and Financial Institutions as a vehicle to stand out from the competition and provide value for its internal and external stakeholders.

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But we’re facing big opportunities too

Customer

Engagement

  • Feedback analysis
  • Insights on Customer data
  • Customer journey analysis

Front-to-back

Digitization

  • Fully Digitized processes such as Account and Credit Openings
  • Chatbot, Web Agents and VPAs
  • Contact Center and WFO

Artificial

Intelligence

  • Conversational AI
  • Fraud Detection
  • Scoring and Credit Decision

Process

Automation

  • KYC Bots
  • Invoice processing
  • Institutional and Compliance Reporting
  • Automate everywhere!

Data

Strategy

  • Data as a Critical Asset
  • Data as a Service
  • Data Privacy and Security
  • Data Governance: Foster a Data-driven culture

Innovation and

Agile Delivery

  • Nurturing Innovation and
  • Culture change
  • Innovation Roadmaps
  • Customer-centric approaches
  • Data science delivery

Discover how we can support your digital transition

Download our Vision

How can we make an impact

in Customer Engagement

From a laggard to innovative processes

Time to move

away from laggard and traditional banking

Consumerization of IT


Evaluate servicing feedback metrics (NPS & CSAT) to reduce customer churn rate


Digital channels, mobile apps, website and social networks


Omnichannel chatbots

To a differentiated approach

Engagement rewarding


‘Humanized’ Digital Interactions


Personalized Chatbots

with smooth transition to web agents when needed


Inteligent Apps

for financial self-monitoring care, education and advising

And an innovative approach

Neobanks and new business models to meet customer needs with lighter/adaptative solutions


Insights from customer data

to deliver truly personalized experiences at scale (increase engagement, satisfaction, retention levels and improve revenues and margins)


Feedback from speech and text analysis (Entity extraction, sentiment analysis, summarization)


Access and understand health parameters and emotional clues data from smart devices to build, outline, and provide relevant Money Moments

Discover how can we make an impact

in other key subjects

Download our complete vision to discover all the opportunities for banking industry sector