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A light on the insurance area

Our insight into global trends for insurers, smart products and how to leverage your digital transition

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Insurance Sector:

the Future is Now!

Insurance companies need to leverage operations based on accurate information in order to know their customers and reduce risks.


This is why Data Analytics and Artificial Intelligence solutions are becoming key players for the sector, providing profitability, flexibility and knowledge.

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But there are great opportunities

Customer Engagement

Feedback analysis;

Insights on Customer data;

Flexible, personalized products;

Customer journey analysis

Front-to-back

Digitization

Fully Digitized processes such as Claims and Underwriting;

Insurance Buddy, Digital agents and advisors, VPAs;

Contact Center and WFO

Artificial

Intelligence

Conversational AI;

AI driven quote prices;

Fraud Detection;

Claims Decision

Process

Automation

KYC Bots;

Invoice processing;

Institutional and Compliance Reporting;

Automate everywhere

Data

Strategy

Data as a Critical Asset;

Data as a Service;

Data Privacy and Security;

Data Governance: Foster a Data-driven culture

Innovation and

Agile Delivery

Nurturing Innovation and Culture change;

Innovation Roadmaps;

Customer-centric approaches;

Data Science delivery

Discover how we can support your digital transition

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How can we improve the relationship with the Customer and create new sales opportunities?

From a laggard to innovative processes

Time to move away from laggard and traditional

Consumerization of IT and Data Democracy


Evaluate servicing feedback metrics (NPS & CSAT) to reduce customer churn rate


Digital channels, inteligent apps, website and social networks


Omnichannel chatbots and whisper agents

To a differentiated insurance

Personalized, flexible products


On demand insurance


Telematics insurance and personalization with IoT


Engagement rewarding


Insurance buddies

with smooth transition to web agents and advisors when needed

And an innovative

approach

InsurTechs, Digital Brokers and new business models to meet customer needs with lighter/adaptative solutions


Insights from customer data

to deliver truly personalized experiences at scale


Feedback from speech and text analysis (Entity extractions, sentiment analysis, summarization)


Access and understand health, car, location or other parameters from smart devices to refine Insurance personalization or to prevent Insurance claims with proactive actions

Discover how can we make an impact

in other key subjects

Download our complete overview to discover all the opportunities for the insurance industry

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