Our insight into global trends for insurers, smart products and how to leverage your digital transition
Insurance companies need to leverage operations based on accurate information in order to know their customers and reduce risks.
This is why Data Analytics and Artificial Intelligence solutions are becoming key players for the sector, providing profitability, flexibility and knowledge.
Customer Engagement
Feedback analysis;
Insights on Customer data;
Flexible, personalized products;
Customer journey analysis
Fully Digitized processes such as Claims and Underwriting;
Insurance Buddy, Digital agents and advisors, VPAs;
Contact Center and WFO
Conversational AI;
AI driven quote prices;
Fraud Detection;
Claims Decision
KYC Bots;
Invoice processing;
Institutional and Compliance Reporting;
Automate everywhere
Data as a Critical Asset;
Data as a Service;
Data Privacy and Security;
Data Governance: Foster a Data-driven culture
Nurturing Innovation and Culture change;
Innovation Roadmaps;
Customer-centric approaches;
Data Science delivery
Consumerization of IT and Data Democracy
Evaluate servicing feedback metrics (NPS & CSAT) to reduce customer churn rate
Digital channels, inteligent apps, website and social networks
Omnichannel chatbots and whisper agents
To a differentiated insurance
Personalized, flexible products
On demand insurance
Telematics insurance and personalization with IoT
Engagement rewarding
Insurance buddies
with smooth transition to web agents and advisors when needed
InsurTechs, Digital Brokers and new business models to meet customer needs with lighter/adaptative solutions
Insights from customer data
to deliver truly personalized experiences at scale
Feedback from speech and text analysis (Entity extractions, sentiment analysis, summarization)
Access and understand health, car, location or other parameters from smart devices to refine Insurance personalization or to prevent Insurance claims with proactive actions
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